Privacy Policy — jilifree Casino Philippines

1 Introduction

jilifree is committed to protecting the privacy and personal data of every player on our platform. We understand that Filipino players trust us with sensitive information, and we take that responsibility seriously. This Policy applies to all personal data collected through the jilifree website at jilifree.one, our mobile platform, customer support channels, and any other services we provide.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If there is any conflict between this Policy and those documents on matters of data privacy, this Policy shall prevail.

jilifree acts as the Personal Information Controller (as defined under the DPA) in respect of the personal data you provide to us. This means we determine the purposes and means by which your personal data is processed.

2 Personal Data We Collect

jilifree collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity & Registration Data

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify you are 21 years of age or older);
• Gender;
• Nationality and country of residence;
• Government-issued identification number (e.g., Philippine passport number, driver's license number, SSS/UMID number);
• Username and encrypted password.

2.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (city, province, postal code — e.g., Makati, Quezon City, Cebu City, Davao City).

2.3 Financial & Transaction Data

• GCash account number or registered mobile number;
• PayMaya / Maya account details;
• Philippine bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for bank transfer transactions;
• Debit card details (card number is tokenized and never stored in full);
• Deposit and withdrawal history;
• Transaction amounts in Philippine Peso (PHP).

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration and login timestamps;
• Pages visited and games played on the jilifree platform;
• Clickstream data and interaction logs.

2.5 Communications Data

• Records of your communications with jilifree customer support (live chat transcripts, email correspondence);
• Feedback, survey responses, and complaints submitted to jilifree.

2.6 Responsible Gaming Data

• Self-exclusion requests and status;
• Deposit limits and session time limits you have set;
• Cooling-off period records.

3 How We Collect Your Data

jilifree collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey;
• Automatically: When you use the jilifree platform, we automatically collect technical and usage data through cookies, web beacons, and similar tracking technologies (see Section 7);
• From third parties: We may receive data from identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and, where applicable, from Philippine regulatory authorities.

4 How We Use Your Personal Data

jilifree uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your jilifree player account, including verifying your identity and age (21+);
• Service delivery: To provide you with access to jilifree's games, promotions, and features;
• Payment processing: To process deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method;
• KYC & compliance: To verify your identity in accordance with Philippine anti-money laundering laws and gaming regulations;
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized account access;
• Customer support: To respond to your inquiries, complaints, and support requests;
• Responsible gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits and self-exclusion;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have given your consent or where we have a legitimate interest to do so;
• Platform improvement: To analyze usage patterns and improve the jilifree platform, games, and user experience;
• Legal obligations: To comply with applicable Philippine laws, regulations, and court orders, including reporting obligations to the Anti-Money Laundering Council (AMLC) and gaming regulatory authorities.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilifree processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you (i.e., to provide the jilifree gaming service as described in our Terms & Conditions);
• Legal obligation: Processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act, gaming regulations, and tax laws;
• Legitimate interests: Processing is necessary for jilifree's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Personal Data

jilifree does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the jilifree platform, including payment processors (GCash, PayMaya, Philippine banks), identity verification providers, cloud hosting providers, and customer support software vendors. All service providers are contractually bound to process your data only on our instructions and in accordance with the DPA.

6.2 Regulatory & Law Enforcement Authorities

jilifree may disclose your personal data to Philippine government authorities, including the Anti-Money Laundering Council (AMLC), gaming regulatory bodies, the National Privacy Commission (NPC), and law enforcement agencies, where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights of jilifree or third parties, or prevent fraud or illegal activity.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilifree's business, your personal data may be transferred to the acquiring entity. We will notify you via email or a prominent notice on the platform before your data is transferred and becomes subject to a different privacy policy.

7 Cookies & Tracking Technologies

jilifree uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the jilifree platform, including maintaining your login session and ensuring platform security. These cannot be disabled.
• Performance & analytics cookies: Help us understand how players use jilifree so we can improve the platform. Data collected is aggregated and anonymized.
• Functional cookies: Remember your preferences, such as your preferred language and display settings, to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jilifree platform. For more information, refer to the help documentation of your browser.

8 Data Security

jilifree implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilifree platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Tokenization of payment card details — full card numbers are never stored on jilifree's systems;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing by independent cybersecurity firms;
• Strict access controls ensuring that only authorized jilifree personnel can access personal data, on a need-to-know basis;
• Staff training on data privacy and security best practices.

9 Data Retention

jilifree retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account data: Retained for the duration of your active account, plus five (5) years after account closure, in compliance with Philippine anti-money laundering record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• KYC documents: Retained for five (5) years after the end of the business relationship;
• Customer support records: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until you withdraw your consent, plus one (1) year thereafter as evidence of consent.

When personal data is no longer required, jilifree will securely delete or anonymize it in accordance with our data disposal procedures.

10 Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilifree:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. jilifree will respond to your request within thirty (30) days of receipt. We may need to verify your identity before processing your request.

If you are not satisfied with jilifree's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11 Children's Privacy & Age Restriction

The jilifree platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling laws. jilifree does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jilifree, please contact us immediately at the address provided in Section 13.

12 Changes to This Privacy Policy

jilifree reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Effective Date" at the top of this page;
• Notify registered players via email at least fourteen (14) days before the changes take effect, where reasonably practicable;
• Display a prominent notice on the jilifree platform.

Your continued use of the jilifree platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how jilifree protects your data.

13 Contact Us & Data Protection Officer

jilifree has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:

For general account support, responsible gaming assistance, or to exercise your data rights, you may also reach our team via live chat on the jilifree platform. We aim to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within thirty (30) days.

If you wish to escalate a complaint about jilifree's data practices, you may contact the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.